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HOW TO DELIVER EXCELLENT CUSTOMER SERVICE IN YOUR ASC
Customer service is not only about satisfying the needs and expectations of the patients, but also about creating a positive and professional environment for the staff and stakeholders. In this webinar, you will learn how to apply the principles…
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Competency Assessment in Healthcare
As staff shortages continue, the competency of each healthcare professional is of vital importance for the safe and efficient function of surgical services. There is a general lack of understanding today regarding nursing competency and successful…
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ASC Billing 101
Clinical leaders are often asked to oversee business aspects of their ASC with little to no experience. Managing billing and collections is a huge responsibility that impacts the overall health of your business. This webinar will walk you through…
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USP <797> and USP <800>: What You Need to Know
The USP has announced new standards will take effect on November 1, 2023. Implementation of the new USP <797> will also trigger the enforcement of USP <800> Hazardous Drugs – Handling in Healthcare Settings. In this webinar, we…
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Streamlining Communication From Clinic TO ASC
Effective healthcare communication must be ongoing, transparent, patient-centered, concise, and relevant. Establishing these best practices between a surgeon’s clinic and the ASC supports improved patient outcomes; however, it can be difficult…
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Life Safety Risk Assessment: What is it and What is Required
The purpose of Life Safety Risk Assessments is to identify and manage all risks associated with maintaining a safe, functional, and supportive environment. The risk assessments focus on the building or space and the special features and equipment…
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Revenue Cycle Management: Improving the Bottom Line
All too often the clinical manager of an ASC is unaware of how their day-to-day operation can affect the bottom line. In this webinar we will discuss how scheduling, knowing revenue per case, case costing awareness, and fee schedules can all…
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Meaningful Hand Hygiene Surveillance
Hand hygiene surveillance is a required element of your ongoing Infection Control Plan, which is integrated into the QAPI Program. Do you set a hand hygiene goal each year? How do you conduct surveillance? What do you do with the surveillance…
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What’s Your Pulse? Connecting With And Understanding Your Staff
Considering today’s post-COVID staffing challenges, this session will explore the importance of soliciting employee feedback in maintaining strong staff engagement. Participants will learn strategies to connect with team members to help drive…
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USP <800>: WHAT YOU NEED TO KNOW
As healthcare providers and with recent changes to USP <800>, it is important to ensure protection of both our patients and staff when it comes to handling hazardous drugs. In this webinar we will dissect the new guidelines and standards…