Webinars
Learn From The Experts
Learn From The Experts
HOW TO DELIVER EXCELLENT CUSTOMER SERVICE IN YOUR ASC
Customer service is not only about satisfying the needs and expectations of the patients, but also about creating a positive and professional environment for the staff and stakeholders. In this webinar, you will learn how to apply the principles and practices of customer service in an Ambulatory Surgery Center (ASC), where the patients are often anxious. You will also discover how to handle challenging situations and implement “service recovery” with empathy, respect, and professionalism.
UNLOCKING RCM FUNDAMENTALS FOR
ASC EXCELLENCE
Maximizing Revenue Cycle Management (RCM) is essential to the financial success of any Ambulatory Surgery Center (ASC). This webinar is specifically tailored for ASC administrators and decision-makers seeking to improve RCM. Attendees will learn how to improve financial performance by simplifying the RCM process, augmenting cash flow, and identifying actionable steps to streamline operations and increase overall profitability and efficiency. Valuable insights into the latest trends and RCM developments will be shared along with practical solutions to optimize RCM.
Our aim is to keep you “in the know” in the ASC industry. We know how busy your day at the ASC can be, so our webinars are brief, to the point and packed with useful information.
Continued Education contact hour credit is offered to licensed participants. Progressive Surgical Solutions, a division of VMG Health, is approved by the California Board of Registered Nurses, Provider Number #17841.
Gina Throneberry, RN, MBA, CASC, CNOR
ASC Association
Apryl McElheny, MBA, MSN, RN, CASC, CIC
Progressive Surgical Solutions, a division of VMG Health
Nancy Stephens
Progressive Surgical Solutions, a division of VMG Health
Patricia Smith, Director of Revenue Cycle Consulting
Synergen Health
Robert Marinich, Senior Vice President, Sales
Synergen Health
Kristi Burgess DNP, RN
J. L. Morgan & Assocaites, Inc.
Vanessa Sindell, MSN, BSN, RN, CAIP
Progressive Surgical Solutions, a division of VMG Health
Jim Stobinski, PhD RN CNOR CSSM(E) CNAMB(E)
National Institute of First Assisting (NIFA)
NO WEBINAR – Join us in Dallas, TX
www.ascnurseleadership.com
Elizabeth Monroe, COE, CPSS, PHR
BSM Consulting, a division of VMG Health
Gregory Tertes, R.Ph.
ASC Pharmacist Consultants, Inc.
Debra Stinchcomb, MBA, BSN, RN, CASC
Progressive Surgical Solutions, a division of VMG Health
Crissy Benze, MSN, BSN, RN
Progressive Surgical Solutions, a division of VMG Health