Regina has more than 40 years of clinical, administrative, teaching and consulting experience in ambulatory surgery. The breadth and depth of her ‘hands-on, real world” experience in both single-specialty and multi-specialty ASCs has equipped her with meaningful insights and practical approaches to the operational and organizational issues and challenges in the ASC environment. Her goal is to equip her clients with functional tools and strategies to increase efficiency, improve outcomes, and enhance the quality of life in the work environment. Consulting projects include planning and organization development, ASC design and development, state licensure, Medicare certification, quality and risk management programs, regulatory compliance reviews and plans, staff training and development, and accreditation. She has at one time held every nursing position in an ASC.

Regina is a Registered Nurse and is credentialed as a community college instructor. She received her Bachelor of Science degree in Nursing from California State University at Long Beach, and holds a Master of Science degree in Human Resource Management and Development with honors from Chapman College in Orange, California. She has published numerous articles in Outpatient Surgery Magazine, Administrative Eyecare, and Ophthalmology Times. She is a frequent presenter on ambulatory surgery topics at national meetings such as OR Excellence, Hawaiian Eye, ASOA, OOSS, AAASC, ASC Association, ASIPP and AORN.

Debra has 36 years of health care experience including development, clinical, administrative, operations and sales.  The last 19 years have been focused exclusively in the ASC industry with a particular emphasis on multi-specialty centers. Previous positions held include: ASC Administrator, Regional Vice President and Director of Operations Preparations.  Her responsibilities have included budget development/management, revenue/expense management, contract negotiation, licensing/certification/accreditation compliance, marketing, risk management, quality improvement and benchmarking.

Debra is a Registered Nurse. She received her Bachelor of Science degree in Nursing from the University of Arizona, Tucson and her MBA from California Coast University. She is a founder and current President of the Arkansas Ambulatory Surgery Association and has served nationally as a past board member of FASA and past board member of ASC Association. She received her CASC credential in 2002. Debra has been a AAAHC surveyor and has served as Vice Chair and Chair of the Joint Commission Ambulatory Professional and Technical Advisory Committee. She currently serves as Chair of the Quality and Patient Safety Committee for ASCA.

Leanne has 28 years of clinical, administrative, and consulting experience in ambulatory surgery. She worked in an ASC for 21 years. Eighteen of those years were spent in orthopedics where she served as the ASC Clinical Administrator for 8 years. Her experience and knowledge of ASC operations and proficiency in general and orthopedic surgery, as well as interventional pain, brings insight to the operational and organizational issues and challenges faced daily in the ASC environment.

For the past 6 years, Leanne has worked with scores of ASC clients across the country, consulting for Progressive Surgical Solutions. Consulting projects include licensure, Medicare certification and accreditation, staff recruitment and training, on-site mock surveys, and development and implementation of Medicare and accreditation plans of correction. Leanne received her Bachelor of Science degree in Nursing from Purdue University in West Lafayette, IN

Crissy has worked for the last 12 years in a variety of inpatient and outpatient clinical settings, including critical care, trauma and ambulatory surgery. Her clinical experience gives her an acute appreciation for the challenges involved in interpreting and applying regulations and standards in the clinical setting. Her consulting responsibilities include development of facility documentation to meet regulatory and accreditation standards, licensing/certification/accreditation compliance, infection control and quality management. She also manages Progressive eSupport, including answering forum questions and developing and planning content.

Crissy is a Registered Nurse. She received her Bachelor of Science in Nursing from California State University, Long Beach and her Master of Science in Nursing, with a Leadership concentration, from California State University, Fullerton. Her practicum hours, for her Master’s degree, were working with the Director of Evidence-Based Perioperative Practice at AORN. She is also a member of ASOA and ASORN and is a frequent presenter on ambulatory surgery topics at national meetings such as ASOA and Hawaiian Eye.

Vanessa joined the Progressive Surgical Solutions team in 2018. In the past eight years, Ms. Sindell worked as the director of nursing for a busy ophthalmic surgery center. As director, she successfully completed three deemed-status surveys with no deficiencies. Ms. Sindell’s recent experience in running an ASC makes her an expert in clinical operations and management.

Overall, Ms. Sindell has 13 years of experience in nursing in different specialties, including critical care, Med-Surg, and outpatient surgery. Using her expansive experience and knowledge, she has presented on ambulatory surgery topics at several national industry meetings.

Ms. Sindell received her Bachelor of Science in nursing from California State University, Long Beach. She earned her master’s in nursing leadership from California State University, Fullerton.

Cyndi Krause joined Progressive Surgical Solutions in 2020 and is located in Phoenix, Ariz.

Prior to joining Progressive Surgical Solutions — a division of BSM specializing in ASC development and management — she spent three years serving as the Director of Training for a large ophthalmology practice, comprised of over 20 surgery centers.

Ms. Krause has more than 20 years of experience in leadership and training and more than 10 years of combined experience in ophthalmic, multi-specialty, and ambulatory surgery environments, including 14 years working as a registered nurse. In her current role, she provides ongoing support to ASCs as an expert in facility documentation development, accreditation, medicare certification, regulatory compliance, state licensure, staff training and development, infection control and prevention and ASC operations and management.

Cyndi is a registered nurse and certified registered nurse of Ophthalmology.

Dawn Laundrup is a Senior Consultant with Progressive Surgical Solutions and is based in San Diego, CA.

Dawn has worked as a Registered Nurse for more than 23 years with Military Hospitals, private clinics, Ambulatory Surgery Centers, and major medical centers.  These positions spanned from Operating room, Labor and Delivery, pediatrics, and Trauma, to the Manager and Directorship of Perioperative Services at major medical centers.

Ms. Laundrup has also attended Toyota Method training in Japan where she trained in Continuous Process Improvement (CPI) and the Toyota Method (LEAN). She holds a green belt in LEAN Six Sigma.  She has applied this methodology in numerous healthcare environments, improving operations efficiency, nurse and physician satisfaction, and patient safety.

She received her Bachelor of Science degree in Nursing from Arizona State University, and her Master of Business Administration (MBA) and Master of Healthcare Administration (MHA) degrees from the University of Maryland.

Nancy joined the Progressive Surgical Solutions team in 2009. She has been in the ASC industry since 2007 and in the medical financial service industry since 2002. Nancy oversees the business and financial aspects of our business. She handles the financial projections for startup ASC clients, providing our clients with a 5 year financial business plan they can take to the bank to obtain financing. She also provides financial over site to our existing ASC clients by evaluating the key performance indicators, financial statement analysis and price per share calculations. She is a resource for our clients that need assistance with corporate partner buyouts and due diligence work. She enjoys working with our clients to help them improve their bottom line. Nancy holds a B.S. in Accounting from the University of Massachusetts and is a member of the ASOA and CASA.

Susan currently serves as a managed care contracting consultant and brings over 20 years’ experience to a wide variety of clients. During her consulting tenure, she has held long and short-term engagements with community hospitals, private specialty groups, independent pediatric groups, national long-term acute care hospital networks, county hospital systems, national and regional HMOs/PPOs, and CHIP and Medicare Advantage plans. She has extensive experience contracting with and for imaging centers, ambulatory surgery centers, sleep labs and other physician-owned entities. Ms. Neorr’s skills are concentrated in managed care negotiations and contracting with an overarching goal of maximizing contract value for her clients and ensuring that patients gain and keep their access to the best providers in the community.

Prior to beginning her independent consulting work in 2001, she directed the network contracting effort for a regional health plan that was named as the fastest growing HMO in the country. In addition, she worked with Kaiser Permanente in its Texas headquarters and at several community hospitals. Ms. Neorr holds a Master of Business Administration degree from Texas Christian University and a Bachelor of Business Administration degree in Economics from the University of North Texas.

Mr. Crowder is involved in all phases of architectural consulting, plan development and compliance matters for healthcare projects throughout the United States. His extensive background in construction and facility management of healthcare facilities for over twenty-(20) years provides a solid understanding of design methods, code requirements and various regulations required by the Centers for Medicare and Medicaid Services (CMS) for facilities seeking deemed status. As an active Life Safety Surveyor for the Accreditation Association for Ambulatory Health Care (AAAHC), Mr. Crowder maintains a thorough knowledge of the most current and updated code requirements through continual education and site surveys of numerous healthcare facilities in the United States. His expertise in translating operational requirements into optimal facility solutions and preparing facilities for upcoming deemed status surveys by accrediting agencies is vital to the successful operation of each consultation.

His resume of successful projects include new hospitals, surgery centers, medical office buildings, orthopaedic centers, outpatient surgery centers, ambulatory care facilities, retrofit of existing facilities and installation of various medical equipment and new technologies.

Courtney spent 7 years doing youth work, event planning and coordination before joining the Progressive Surgical Solutions team in 2010. She handles team coordination, contracts, marketing, website design and management, eSupport memberships, webinars, continuing education, travel planning and meeting coordination among other things. As the youngest member of the Progressive team, and our resident non-nurse type, Courtney brings youthful energy, creativity and computer savvy, that is put to good use. Courtney earned her Bachelor of Arts degree from Mater Ecclesiae College.

Lyn Crisologo is an operations specialist, assisting with team coordination, contracts, marketing, website design and management, eSupport membership, webinars, reports, customer support, and continuing education.

Prior to joining Progressive in 2018, Ms. Crisologo spent more than 28 years in various business administrative and technical roles, including working at three orthopedic medical practices. Her other past positions include contract medical transcriptionist, medical credentialing specialist, customer service specialist, information systems specialist, administrative assistant, office manager assistant, accounts payable manager, mortgage loan processor, and workers’ compensation coordinator. Ms. Crisologo is excited to contribute her skills and experience to BSM. Ms. Crisologo earned her Bachelor of Arts degree in applied mathematics from the University of California, San Diego.