Streamlining Communication from ASC to Clinic, Part 2: Improving Postoperative Communication

Building on the 2023 webinar Streamlining Communication from Clinic to ASC, this webinar will focus on the postoperative phase of the surgical scheduling journey. While the patient’s surgical date may have passed and discharge has occurred, the scheduling process doesn’t end there. Explore the critical next steps in effective communication, emphasizing the importance of post-discharge follow-up, continuous improvement, and maintaining streamlined communication throughout the entire surgical process. Participants will gain valuable insights into how to optimize postoperative communication and enhance overall patient care.

 

Apryl McElheny, MBA, BSN, RN, CASC, CIC
Senior Consultant, VMG Health – ASC Consulting

Apryl McElheny, a Registered Nurse and Senior Consultant at VMG Health, has over 19 years of experience in ASCs, with 12 years in a leadership role. She specializes in ASC operations, policy development, regulatory compliance, infection control, and quality assurance. Before joining VMG Health, Apryl held key positions at a high-volume ophthalmic ASC in Pennsylvania. She holds a Master of Science in Nursing, a Master of Business Administration, and multiple certifications, including CASC and CIC.

 

Laurie Brown, MBA, COMT, COE, CPC, CPMA, LSSYB
Senior Consultant, VMG Health – Coding, Audit, and Compliance

Laurie Brown, is a Senior Consultant in VMG Health’s Coding Audit and Compliance division, based in Phoenix. With over 30 years in the ophthalmic industry, including nearly 20 years as a practice administrator, she brings extensive expertise in operations, revenue cycle management, compliance, and practice leadership. A recognized educator and author, Laurie has received the William E. Rose, Jr. Pinnacle Award and served on multiple ophthalmic governing boards. She holds an MBA and numerous professional certifications, including COMT, COE, CPC, and CPMA.