Customer Service In The ASC | Enhancing The Patient Experience

As ASC leaders it is our responsibility to ensure we are providing a positive experience for our patients. The way our patients perceive our centers can have a direct impact on our centers. This webinar will focus on how to provide the best experience for our patients, tools to use in your centers, and implementation methods to help improve customer service and ultimately customer satisfaction and outcomes in your centers.


Prior to joining BSM, Laurie spent nearly 20 years serving as the practice administrator for a world-renowned cataract and refractive surgery practice in Eugene, OR. Laurie has more than 30 years of experience in the ophthalmic industry, holding managerial, clinical, and surgical roles.

In her current role, Ms. Brown provides ongoing operational and compliance support to ophthalmology and medical aesthetic practices. Her areas of expertise include: Practice flow and efficiency, new physician recruitment and integration, coding, billing, and auditing, human resources, practice leadership, including staff and management training, regulatory and compliance.