WEBINAR RECORDINGS
Customer Service In The ASC | Enhancing The Patient Experience
As ASC leaders it is our responsibility to ensure we are providing a positive experience for our patients. The way our patients perceive our centers can have a direct impact on our centers. This webinar will focus on how to provide the best…
PROBLEM EMPLOYEES | HOW TO MANAGE, HOW TO WIN
Do you have a “problem” employee who has monopolized the attention of HR for far too long? This webinar will present real life, timely scenarios and how to handle them. We will discuss strategies for defining success with these employees,…
How To Deliver An Effective Performance Appraisal
Do you dread performance appraisals as much as your staff does? Do you struggle to document specific behavioral examples to support your scores and make the process objective? Are the performance goals you set for your employees, truly aimed…
How To Run a QAPI/Governance Meeting
Do you scramble to draft your QAPI and Governing Body meeting agendas at the last minute? Are you confident that they cover CMS, accreditation and risk management requirements? Join us to review required meeting agenda items and learn how to…
Infection Investigation | A Case Study
We do everything we can to avoid infection, but we should also be prepared for when they do occur. What steps do you take? How thorough should the investigation be to determine the cause? Are you ever able to rule out the facility as responsible?…
BLOG POSTS
The Why, What and How of ASC Staff Training
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The Why, What, and How of ASC Staff Training
Administrative EyeCare Sep/Oct 2018
Regina Boore, MS, BSN, RN, CASC
Physician and writer Atul Gawande addressed the complexity, cost, and surprising lack of efficacy of our healthcare system…
Tips For Making An ASC's Medical Records More Compliant
Tips For Making An ASC's Medical Records More Compliant
Administrative EyeCare May/Jun 2018
Vanessa Sindell, BSN, RN
Medical records are legal documents, and it is critically important they are consistently accurate, thorough, and…
ASC Staffing Roles and Considerations
ASC Staffing Roles and Considerations
Administrative EyeCare Jan/Feb 2018
Regina Boore, MS, BSN, RN, CASC
Debra Stinchcomb, MBA, BSN, RN, CASC
Allied Ophthalmic Personnel (AOP) perform a wide variety of tasks and procedures under…
Compounding Problems
Compounding Problems
Administrative EyeCare Nov/Dec2017
Regina Boore, MS, BSN, RN, CASC
Anthony Dziabo
Mark T. Livingston
In the fall of 2011 more than 20 people were injured when…
The Never-Ending Quest for Quality
The Never-Ending Quest for Quality
Administrative Eyecare July/Aug 2017
Regina Boore, MS, BSN, RN, CASC
In recent years, surgery centers have heightened their focus on quality. An active Quality Assess-ment and Performance Improvement…