What’s Your Pulse? Connecting With And Understanding Your Staff

Considering today’s post-COVID staffing challenges, this session will explore the importance of soliciting employee feedback in maintaining strong staff engagement. Participants will learn strategies to connect with team members to help drive retention. Topics will include management techniques, employee satisfaction surveys, and case studies based on employee comments.

ELIZABETH MONROE, COE, CPSS, PHR
Ms. Monroe joined BSM in 2013 and is based in Phoenix. Prior to joining BSM, she spent nearly eight years serving as the Chief Operations Officer for a large, multi-subspecialty ophthalmology clinic in Florida. Her areas of expertise include: practice flow and efficiency, new physician integration, human resources, practice leadership, including general staff and management training, and employee satisfaction survey implementation.

KELLIE WYNNE
Ms. Wynne joined BSM in 2007 and is based in Reno. Prior to joining BSM, she spent three years as a mortgage loan processor where attention to detail, meticulous organizational skills, outstanding customer service, and the ability to work within strict deadlines were of paramount importance. In her current role, Ms. Wynne oversees operational and administrative support services provided for various BSM Consulting customers and field consultants.