Navigating Patient Complaints and Grievances: Enhancing Your QAPI Program

Understanding patient complaints and grievances is crucial for upholding Patient Rights and strengthening a facility’s QAPI program, including effective risk management. In this webinar, participants will learn to distinguish between a complaint and a grievance and will explore effective strategies for addressing both within the QAPI process, empowering them to reduce incidents and resolve concerns quickly.

Debra Stinchcomb, MBA, BSN, RN, CASC
ASC Senior Consultant, VMG Health

Debra Stinchcomb is a Registered Nurse and Senior Consultant at VMG Health with over 36 years of healthcare experience, nearly half of which has been dedicated to ASCs. She specializes in ASC facility development, operations, accreditation, Medicare certification, regulatory compliance, and staff training. Debra has held leadership roles, including ASC Administrator and Regional Vice President, and served as an AAAHC Surveyor. She holds the CASC certification and has made significant contributions to the ASC industry through her work with ASCA, AASA, and BASC.