Before It’s Mandatory: Understanding OAS CAHPS

The CMS ASC Quality Reporting (ASCQR) measure, ASC-15 Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS), collects information about patients’ experiences of care in ambulatory surgery centers (ASCs). This currently voluntary measure will become mandatory in 2025 for all ASCs with noncompliant facilities subjected to a 2% reduction in their annual Medicare payment update. This session will provide the information you need to know regarding CMS-approved survey vendors, survey purpose and details, ASC implementation guidelines, and public reporting.

Video link:

Kristi Burgess, DNP, RN is a passionate healthcare professional with over 28 years of experience in nursing, education, and patient satisfaction. Kristi holds a master’s degree from Jacksonville State University and a Doctorate of Nursing Practice from the University of South Alabama.

Currently, she is the Director of Business Development at J.L. Morgan & Associates in Birmingham, AL, where she combines her expertise in quality improvement with her passion for education. Kristi is deeply committed to improving healthcare outcomes and creating environments where patient satisfaction is a priority.