Progressive Half Time Webinar Series
60 minutes of online education for surgery center managers
60 minutes of online education for surgery center managers
You are on the list! Look out for an email with your Zoom webinar information and join us:
Customer service is not only about satisfying the needs and expectations of the patients, but also about creating a positive and professional environment for the staff and stakeholders. In this webinar, you will learn how to apply the principles and practices of customer service in an Ambulatory Surgery Center (ASC), where the patients are often anxious. You will also discover how to handle challenging situations and implement “service recovery” with empathy, respect, and professionalism.
We want to hear about your specific strengths and challenges with customer service at your ASC to speak directly to your needs. Kindly take a moment to complete the survey. Your participation is greatly appreciated.