We have had the pleasure to work with Mason Eye Surgery Center for 2 years. As with all of our management clients, we rounded out the year with a mock survey. Deb and Leanne braved the New York cold weather, although Leanne must have missed the forecast memo when packing footwear from her pleasant winter in Rancho Mirage.
Fortunately for the team at Mason Eye Surgery Center, our mock survey this year lined up within their TJC deemed status and reaccreditation survey window which happens every 3 years. It is the perfect way to prepare but also doesn’t leave much time to implement any necessary changes. We provided our report of findings and recommendations in a task list format so that the leadership staff can quickly and efficiently delegate to the team and adjust their operation.
We look forward to another year providing management support to Mason Eye Surgery Center with ongoing phone and email support and 4 clinical assessment visits in addition to their year end mock survey. They will be one of the first to use our recently updated management tool – a dashboard we created to guide and assist clients in their compliance efforts. This tool is complemented by their annual eSupport membership where they receive policy and procedure updates and have access to compliance information, tools, forms, and resources.