Meeting both patient and surgeon expectations is vital for ambulatory surgery centers (ASCs). Patients only refer friends and loved ones to a facility if they’ve had a good experience. Meanwhile, surgeons listen to their patients about their ASC experience before recommending others to the center. In both instances, the ASC must surpass customer service expectations to attract business.
Knowing that, let’s look at the top 10 ways to enhance customer service in the ASC, David Letterman-style: