10 Tips to Enhance the ASC Patient Experience
Written by: Laurie Brown, MBA, COMT, COE, CPC, CPMA, OSC
Meeting both patient and surgeon expectations is vital for ambulatory surgery centers (ASCs). Patients only refer friends and loved ones to a facility if they’ve had a good experience. Meanwhile, surgeons listen to their patients about their ASC experience before recommending others to the center. In both instances, the ASC must surpass customer service expectations to attract business.
Knowing that, let’s look at the top 10 ways to enhance customer service in the ASC, David Letterman-style:
Set your ASC Apart
It’s clear that there are simple ways to enhance the ASC experience for patients. A little extra attention to patient communication and comforts combined with a dedication to facility efficiency and organization, staff needs, and outstanding outcomes will set your ASC apart.
INTERESTED IN MORE TIPS? View our webinar with Laurie Brown where she shares more ways to improve customer service and enhance the patient experience at your ASC.